I value communication over non-communication, and am willing to be flexible with clients once they have an established relationship with me. But in general, these are my appointment policies:
Cancellation Policy
If you must cancel this appointment, you have 24 hours before the start time of the appointment to cancel without paying a cancellation fee. If you cancel the appointment less than 24 hours, you will be responsible for the entire session fee.
No Show Policy
If you do not show up for your appointment and do not communicate with me, by the 15 minute late mark, I will consider you a no-show, and you will pay the entire session fee from the card I have on file for you.
Rescheduling Policy
The only exception to the cancellation policy is if you call to reschedule before the . I am willing to be flexible with clients, but habitual rescheduling will be treated like cancellations.
Late Policy
Sessions start on time, and end on time. If I am late, the session will be extended by the amount of my lateness, or if not possible to extend, the late time will be added on to the next session.
Secret Handshake Club Members
If you are a member of the Secret Handshake Club, these policies also apply to you. I will bill you at the discounted rate if you are a no-show. You will not lose your member benefit massage, and may still redeem it as long as the billing period has not closed.
